Return and Refund Policy

No Question Asked Return Window

  1. We have “no questioned asked” product return policy for products purchased on www.oakremote.com or www.oakter.com within the 7 (seven) days from product delivery
  2. Return will be processed if:
    • It is determined that the product was not damaged while in your possession;
    • The product is not different from what was shipped to you;
    • The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein)
  3. How to Return Your Oakter Devices

You can return any Oakter Device or accessory you purchased from Oakter.com or oakremote.com for a full refund within 7 (Seven) days (“Return Period”) of the day you received it as long as it is in new condition and in accordance with our return policy above. Your Device is not eligible for return and refund after the 7 (Seven) day return period has expired.

After the 7 (Seven) days have passed, you will no longer be entitled to return your Device, unless it is defective. This does not affect the company’s warranty policy and your consumer rights.

Note: If you want to return a Device for a refund and you purchased your Device from a third-party retail store, you must return your Device to the retailer where you made the purchase according to the retailer’s return policies.

To return your Device within 7 (Seven) days of receipt if purchased from Oakter.com:

  • Prepare the Device for return: The box will need to be in good condition, with all the relevant warranty, product guide booklets intact. The product should not be damaged in any manner.
  • Give return package to our carrier: Please wrap the package securely, and return the package through our courier partner. This facility is available in metropolitan cities across India (list below), for the other cities, you may return the product through a courier company of your choice, attach the bill and we will refund the shipping fee along with the product price.
  • Processing of Refund: When we have received and processed your return, our returns department will request the appropriate refund to the payment method used for the original order. You will be intimated about the same, through email.

 

Warranty Policy

  1. We have 1 year warranty policy for all our products from the date of activation. This warranty policy is applicable to products procured online, retail, channel partner or any other medium of purchase. The date of activation is the date on which the device was registered on Oakter server for the first time after being dispatched from Oakter’s manufacturing facility.
  2. The warranty includes all defects resulting from defective parts, materials or manufacturing, if such defects are revealed during the period of 12 months since the date of activation. The device is considered defective if it fails to perform the functions as indicated in the operation manuals, technical specifications or any other similar documents supplied with the equipment, and the failure is due to internal device characteristics. The Warranty does not cover consumables or parts of limited regular functionality due to their natural wear and tear.
  3. Oakter follows the policy of complete replacement (and not repair) for any faulty product. The shipping to company’s headquarter is to be arranged and paid by you, rest everything will be paid by the company.
  4. In case, the returned product was found to be damaged by the consumer themselves, the warranty on the replaced product will be revoked and the consumer will have to bear the cost of the additional product.
  5. Warranty process :
    • Please report the failure or fault to chat based customer support provided in the Oakter’s mobile app. The customer support personal will try their best to resolve the issue. You are expected to fully cooperate with customer care personal in order to remotely resolve the issue. If the issue can not be resolved by them, and the product is under warranty or AMC coverage then warranty replacement of the product will be issued.
    • Once a warranty replacement is issued by customer support personal then the replacement will be shipped as soon as possible to customer’s shipping address
    • You will be expected to ship us back the device to following address whenever convenient to you, but before asking for warranty replacement of any other Oakter device:
      • Kind Attn : Warranty replacement department
      • D57, Sector 6, Noida -201301
      • Uttar Pradesh, India

 

Annual Maintenance Charge (AMC) Policy

  1. You can avail AMC for all Oakter products before the expiry of warranty period or AMC period.
  2. Cost of 1 (one) year AMC is 25% of the product MRP at the time of availing the AMC
  3. Cost of 3 (three) year AMC is 50% of the product MRP at the time of availing AMC.
  4. If product gets faulty with in the AMC period then same policy will be applicable as the warranty policy.

Repair of products outside warranty or AMC

  1. You can get repair or replacement of all Oakter products outside the AMC period.
  2. The process for the same is as follows :
    • Please report the failure or fault to chat based customer support provided in the Oakter’s mobile app. The customer support personal will try their best to resolve the issue. You are expected to fully cooperate with customer care personal in order to remotely resolve the issue. If the issue can not be resolved by them, and the product is not covered under warranty or AMC then you will be asked to ship the product to this address:
      • Kind Attn : Repair Estimation department
      • D57, Sector 6, Noida -201301
      • Uttar Pradesh, India
    • Once the product is received by repair estimation department and they have investigated the product damage then customer support personal will inform the estimation for repair/replacement fee through chat support
    • Once you accept and pay the fee then replacement/repair will be processed and the product will be shipped back to you. If you do not accept the fee then the product will be disposed off or shipped back to you as per your choice.